C0009 Egipto

FP039: GCF-EBRD Egypt Renewable Energy Financing Framework

C0009 Egipto

  • Tipo Queixa
  • Data de recepção 28 Set 2022

In September 2022 and November 2022, the IRM received two complaints related to concerns over working conditions and access to grievance mechanism in the Benban Solar Park, with relevance to FP039. The complainants were formerly employed by the company Health and Safety Home, working at various projects in the Benban Solar Park. The complainants raise several allegations regarding working conditions and labour management issues, including quality of food provided and differential treatment of employees in terms of salary, benefits and promotions, prevention of access to grievance mechanism, and retaliation for filing complaints. Complainants have alleged lack of community development in the village (Benban) where the project is based. Complainants have indicated that they are not seeking confidentiality, but per the IRM's risk assessment, the risk of retaliation remains high. While the IRM is not granting confidentiality, the identities of the complainants will not be disclosed in public communications, per the risk assessment. After the two complaints were declared eligible, the case entered the initial steps phase, during which all parties indicated their willingness to resolve the issues through the problem solving process. In a joint meeting held on 14 and 15 December 2023, the case reached a partial settlement through a comprehensive Problem Solving Agreement, addressing the community concerns and outlining a path forward for collaboration between BSDA and the Benban community.  The IRM has now initiated monitoring on this part of the case.

Additional complaints related to employment matters were handled separately. At the conclusion of the problem-solving phase, one party reached a settlement through a problem-solving agreement agreement on the labor and employment related matters and this has since moved to monitoring. A problem solving agreement was not reached for the second party, and subsequently, the complaint was referred to compliance reiew for further processing, as of 27 April 2024.

Estado do caso


28 Set 2022

Elegibilidade / Inquérito Preliminar
Passos iniciais e escolha do processo
Resolução de problemas
Problem solving agreement
Avaliação da conformidade


Former Workers at Benban and Community Members

Natureza do prejuízo apresentado

Trabalho e condições de trabalho
Mecanismo de queixa do projecto
Lack of Community Development

Políticas invocadas do GCF

Política ambiental e social
Normas ambientais e sociais


Título Versões
Queixa #1
Inglês | العربية
Queixa #2
Inglês | العربية
Determinação da Elegibilidade - Reclamante #1
Inglês | العربية
Determinação da Elegibilidade - Reclamante #2
Inglês | العربية
Esclarecimento sobre limites de tempo
Inglês | العربية
Primeira Extensão de Prazos
Inglês | العربية
Segunda Prorrogação dos Prazos
Inglês | العربية
Relatório dos Passos Iniciais
INGLÊS | العربية
Problem Solving Agreement - Community-Related Complaint
Inglês | العربية
Extension of Time Limits - Problem Solving (Provisional)
Inglês | العربية
Extension of Time Limits - Problem Solving (Final)
Inglês | العربية
First Problem Solving Conclusion Report - Community related matters
Inglês | العربية
Final Problem-Solving Conclusion Report – Labour Complaints
Inglês | العربية

Detalhes do projecto

Número do projectoFP039
Título do projecto GCF-EBRD Egipto Quadro de Financiamento de Energias Renováveis
País Egipto
Entidade Acreditada BERD
Áreas de resultados
Produção e acesso à energia
Categoria do risco Categoria B